Positive reinforcement is a powerful tool in customer relationship management and employee satisfaction. Companies that effectively capture and leverage positive feedback gain a competitive advantage. The Brilliance Compliments Tracker enhances the customer experience landscape by offering a dedicated compliments management system alongside its existing complaint management features.
Compliments
Tracker
Positive reinforcement is a powerful tool in customer relationship management
Benefits
Enhanced Customer Relationships
Show appreciation for positive feedback, fostering stronger customer loyalty and satisfaction.
Employee Recognition and Motivation
Recognise and reward outstanding performance, boosting morale and motivation.
Balanced Performance Metrics
Track both complaints and compliments for a holistic view of performance.
Improved Brand Reputation
Publicly highlight positive feedback to enhance your company’s reputation and attract more customers.
Data-Driven Insights
Analyse trends in compliments to guide future product and service development as well as marketing strategies.
Tailored Solutions
Benefit from bespoke feature development and customised configurations that align with your specific business needs.
Key features
Automatic Categorisation
Automatically categorise compliments according to your company’s specific CX objectives or to TCF (Treating Customers Fairly) principles.
Customised Configuration
Brilliance sets up all configurations on your behalf, saving you time and effort.
Customisable Workflows
Brilliance sets up tailored workflows for you, facilitating engaging responsiveness to compliments.
Bespoke Feature Development
Tailor-made features to suit your unique business needs, ensuring the system evolves with your requirements.
Exceptional Support and Training
World-class user support and training at no additional cost, ensuring your team is always up to speed.
Analytics and Reporting
Detailed reports and analytics on compliments to identify trends and areas of excellence.
Employee Recognition
Features to link compliments to specific employees, departments, or teams, and generate recognition reports.
Primary Users
- Employees: Enjoy a user-friendly system that tracks compliments from customers, vendors, and colleagues.
- Service Managers: Receive detailed reports on compliment trends, identifying patterns in agent behaviour and areas of success or service delivery.
- CX Leaders: Access reports showing compliment volumes linked to your company’s CX objectives, highlighting areas successfully supporting your CX goals.
- Executives and Divisional Heads: Gain real-time insights into specific customer satisfiers across the company, its products, services, and various regions or divisions.
- TCF Leaders / Compliance Officers: View reports on compliments associated with the six TCF principles and identifying areas where the company is successfully delivering fair outcomes to customers.
User Experience
“We have seen a phenomenal, unexpected positive impact on employee engagement and customer retention since we started using the Brilliance Compliments Tracker.” – Head of Customer Experience, Mobalyz
“You have made my life 100% better with the Customer Feedback Tool. It has really helped us with linking Compliments to Complaints, better reporting and much more. This is an amazing system! Users are loving it!!!.” – Head of Customer Care, Momentum Insurance
Pricing
License fees per user depend on the volume of users. A greater number of users leads to lower costs per user. Click download below to get an idea of pricing.
Contact us for demo or more information
Remember this
Brilliance Compliments Tracker is the optimal solution for managing compliments in line with CX objectives or TCF principles. With the added benefits of pre-configuration, bespoke feature development, and unparalleled user support at no additional cost, Brilliance Compliments Tracker stands out as a top choice for businesses seeking to enhance customer relationships, boost employee morale, and strengthen brand reputation. Using this system, you are not only capturing valuable positive feedback but also creating a culture of excellence and appreciation.
