At Brilliance, we specialise in designing consulting and system solutions that build customer cultures and effectively measure customer experience. Solutions that drive engagement, efficiency, and growth.
CX Culture and Measurement
CX Culture and Measurement
Overcoming CX Culture challenges
Many companies face challenges in building and sustaining a customer culture. From siloed departments, to uninspired employees, to fragmented efforts, these obstacles hinder business growth. At Brilliance, we offer the right expert guidance and tools to overcome these challenges and foster a culture of excellence.
Navigating CX Measurement challenges
Effective measurement of CX poses its own set of challenges. Many find difficulties with tracking the right metrics that are aligned with business and customer outcomes throughout the customer journey, not limited to NPS, Csat, or CES, and that yield actionable insights every month. Brilliance provides holistic measurement solutions that deal with all these challenges and empower businesses to drive meaningful change.
Our credibility: Over 30 years of proven expertise
With a legacy spanning over 30 years, Brilliance has earned a reputation as a trusted authority in CX culture and measurement. Our proven track record showcases our ability to help clients increase employee engagement, improve speed, achieve higher standards and drive great revenue.
CX Consulting and Project Management: Empowering you and your organisation
Our Customer Consulting and Project Management services specialise in the intricacies of CX culture and measurement. We’re with you every step of the way: from identifying pain points to designing and implementing actionable solutions.
CX Systems: Well-designed and tailored to suit your needs
Our user-friendly Subscription (SaaS) or Bespoke Systems provide managers with the tools they need to monitor and improve their CX effectively. Highly tailored, these Brilliance solutions address issues often overlooked by others. Our systems address CX Culture, CX Measurement, Complaints and Compliments, and Third-Party Management. Learn more…
Create better value for your customers
You’re reading this because you value customer experience and believe business can create better value for customers by excelling in CX. At Brilliance we share that value and we’re ready to partner with you.
Partner with us. Don’t let the challenges hold you back. Our expertise in Customer culture and CX measurement will drive superior results for your business. Contact Brilliance today.
