As a business leader responsible for the delivery of Treating Customers Fairly (TCF), you know how crucial, yet challenging, it is to ensure a TCF culture and establish rigorous governance and measurement of TCF in your firm
TCF Culture and Measurement
TCF Culture and Measurement
Our credibility: Over 15 years of customer fairness expertise
We bring over 15 years of experience in TCF and Market Conduct, added to our solid expertise in building customer trust. Our track record speaks volumes – our consulting and systems are not just well-established, they’re proven. When you partner with Brilliance, you’re partnering with a trusted authority in TCF culture and measurement.
Challenges to building and sustaining a TCF culture
A TCF culture is customer-centric and proactively builds customer trust by actively avoiding potential unfair customer outcomes. While being obviously ethical and seemingly simple, many financial services firms find it surprisingly difficult to build and sustain a TCF culture. Brilliance offers the expert guidance and tools to succeed in TCF.
Overcome the complexities of measuring TCF
How do you know if your customers are experiencing fair outcomes every month? It’s challenging to answer this question. Effective TCF measurement is complex and multifaceted, requiring the right metrics across all functional areas to provide actionable insights. It involves linking TCF metrics to business outcomes and ensuring consistency in measurement.
.
TCF Systems: Well-designed and tailored to suit your needs
Our user-friendly Subscription (SaaS) that are designed to specifically address TCF Culture, TCF Measurement, Complaints and Compliments, and Third-Party Management. These systems are designed for simplicity and provide managers with the tools to cost effectively monitor and improve on TCF. Learn more…
Unlock the rewards of TCF culture and measurement
With the right guidance and tools, overcoming these challenges brings significant rewards.
Beyond legal compliance and risk management, companies excelling in TCF culture and measurement enjoy stronger employee engagement, more efficient operations, and reduced costs driven by customer trust.
Success stories from companies we’ve worked with demonstrate this to be true.
Brilliance provides tailored consulting services and systems to address your TCF challenges, leveraging our expertise to overcome obstacles and build customer trust, ultimately yielding long-term positive business returns.
