The TCF Culture & Conduct System provides financial services firms with a comprehensive tool to evaluate and enhance their culture and conduct, ensuring fair outcomes for customers. It serves as a valuable repository for TCF evidence and offers management reporting on current status and ongoing progress.
TCF culture &
conduct system
Provides financial services firms with a comprehensive tool to evaluate and enhance their culture and conduct
Benefits
Distribution of Responsibility
Promotes a company-wide effort and collaboration for TCF, preventing the burden from falling on a single person or department.
Cost Savings
Delivers high-value, expert consulting content at a fraction of the cost of traditional consulting services, combined with unique features and functionalities that surpass alternative solutions.
Easy User Experience
User-friendly design requires no training, empowering leaders and employees to effectively manage TCF responsibilities.
Measurable Outcomes
Clients see improvements in TCF deliverables across all business functions, boosting customer confidence and enhancing employee engagement.
Support for Long-Term Growth
By fostering customer trust and loyalty through a robust TCF culture and conduct, the system contributes to sustainable business growth and success.
Key features
Structured for Traction
Clearly delineates TCF responsibilities across the business, making fair outcomes for customers tangible and actionable through detailed policies, procedures, measures, and controls. This comprehensive approach ensures your company gains significant traction in implementing TCF principles.
Evaluation
Leaders and managers use the system to assess their current business practices, identifying discrepancies between the current and ideal state in terms of Treating Customers Fairly.
Valuable Guidance
The system not only outlines each TCF-impacting business practice but also provides insightful guidance on what constitutes strong evidence of successful implementation within your organisation.
Deadline Management
Managers set target dates for closing TCF gaps, based on which the system sends reminders to relevant parties and provides reports to track progress.
Evidence Repository
Our system simplifies the process of providing the Regulator with evidence of TCF in practice. As each TCF improvement is completed, you can upload relevant evidence, which is automatically organised for easy reference.
Primary Users
- Divisional Heads and Managers: Evaluate business practices in their divisions and assign responsibilities to identify areas where they are not fully meeting the principles of Treating Customers Fairly
- Managers and Employees: Update the system on their progress in implementing improvements to ensure the delivery of fair customer outcomes. The system provides automated reminders to help them stay on track.
- Compliance Officers: Conduct TCF checks and audits to monitor the effectiveness of changes implemented and adequacy of evidence loaded by managers on the system.
- TCF|Conduct Leaders: Monitor progress and analyse reports on culture and conduct improvements across the company.
User Experience
“The TCF Culture & Conduct system is brilliant! We’re very happy with it and delighted to know Brilliance offers more.” – Compliance Officer, Ithala Bank
“I am a big fan of the Brilliance systems we are using for our Treating Customers Fairly initiative – both the Culture Improvement and the Complaints Reporting tool.” – Chairwoman, Legal Hero.
Pricing
License fees per user depend on the volume of users. A greater number of users leads to lower costs per user. Click download below to get an idea of pricing.
Contact us for demo or more information
Remember this
In short, the CX Culture Solution helps businesses implement effective processes, policies, and practices to embed CX into their organisational culture and behaviour. It is a robust tool designed to enhance the company culture consistently across all divisions to meet customer experience objectives. By distributing responsibility across the company, it engages all relevant parties and reduces costs in driving a CX culture which ultimately supports long-term growth through customer trust and loyalty.
