While there are many powerful systems available that address selected components of TCF, the TCF Measurement Collator is the only off-the-shelf solution that comprehensively measures TCF across all business functions. The TCF Measurement Collator offers a unified platform designed specifically for this purpose, making it a valuable tool for financial institutions seeking to improve their TCF measurement and management processes.
This innovative tool aggregates a wide range of metrics—including operational, transactional, third-party performance, HR and systems, and customer feedback—without the cost or complexity of custom development or integration demands.
TCF measurement
collator
A unified platform designed specifically for this purpose, making it a valuable tool for financial institutions
Benefits
Improved Decision-Making
Provides objective measurement-based insights that enable timely and better management decisions and therefore more effective TCF initiatives.
Distribution of Responsibility
Promotes company-wide collaboration for TCF, ensuring the responsibility does not fall on a single person or department.
Cost Savings
Delivers a comprehensive TCF measurement solution at a fraction of the cost of traditional methods or systems.
User-Friendly Design
Intuitive interface requires no training, empowering leaders to monitor divisional TCF performance and employees to capture TCF metric results with great ease.
Measurable Improvements
Demonstrates tangible improvements in TCF deliverables across all business functions, boosting customer confidence and employee engagement.
Sustainable Growth Support
Builds customer trust and loyalty through robust TCF measurement, contributing to long-term business growth and success.
Key features
Holistic TCF Insights
Gathers, organises, and tracks numerous metric results culminating in a unified TCF score for the entire company and individual divisions. Facilitates effective and clearly measurable corrective action.
Regular TCF reports
Provides close to real-time visualisation of TCF metrics and progress, enabling timely Management Information and associated decision-making. Shows up to date TCF results and RAG statuses at any point in time.
Regulatory Alignment
Structures TCF metrics according to TCF principles. Over and above meeting regulatory requirements, reports show exactly which TCF principles are being delivered better than others in each division.
Enhanced Clarity
Increases the visibility of issues and opportunities for TCF improvement.
Survey Independence
Reduces reliance on surveys. Surveys on matters pertaining to the TCF principles or concept of fairness can be helpful but are certainly not the most reliable way to measure whether an organisation is effectively managing TCF.
Balanced Score Focus
Prevents overemphasis on a single metric (e.g. Survey results) by ensuring a balanced approach to all TCF metrics, genuinely enhancing the multi-dimensional nature of delivering fairness across an organisation.
Integration Capabilities
Where required, system development work can be quoted and done to seamlessly integrate with existing CRM, ERP, and other business systems to streamline collection of metric results.
Primary Users
- TCF Leaders: Select out of over 100 TCF metrics, the ones that make the most sense to your business, grouped according to each TCF outcome. Decide which metrics should be allocated to which divisions and then monitor the results. Benefit from reports enabling more informed decisions on how to improve the delivery of fair outcomes to your customers
- Divisional Heads and Managers: Assign responsibility for capturing metric results within your division and set thresholds for Red, Amber, or Green classification of each metric. At any time, ascertain how well your division is playing its part in TCF delivery, and precisely where short-comings exist, if any.
- Managers and Employees: Receive reminders to capture and report on the metrics they are responsible for, ensuring accountability and timely data collection.
Pricing
License fees per user depend on the volume of users. A greater number of users leads to lower costs per user. Click download below to get an idea of pricing.
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Remember this
Ultimately, the TCF Measurement Collator is the best solution available internationally for financial institutions to holistically measure TCF and objectively utilise to improve their TCF delivery. It aggregates diverse metrics without the complexity of custom development, enabling improved decision-making, cost savings, sustainable growth and customer trust.
