The Brilliance Third Party Raiser enables companies to effectively manage and monitor their third-party relationships. It ensures adherence to desired business practices and ongoing performance metrics through a dual approach: Firstly, it assists third parties in evaluating and implementing desired behaviours and practices by setting clear responsibilities to address identified gaps and enabling them to provide evidence of conformance. Secondly, it continuously measures their performance against agreed service levels, fostering excellence and accountability in third-party relationships.
Third party
raiser
Enables companies to effectively manage and monitor their third-party relationships
Benefits
Superior Performance
Empower third parties to achieve higher performance standards, contributing to improved CX and/or TCF and overall business success.
Stronger Partnerships
Foster stronger, more reliable relationships with well-evaluated third parties.
Risk Mitigation and Consistent Adherence
Reduce business risks and ensure third parties consistently meet your company’s policies, CX objectives and regulatory requirements.
Enhanced Accountability
Maintain high levels of accountability and transparency with regular performance assessments.
Improved Efficiency
Streamline third-party management processes, saving time and resources.
Data-Driven Decisions
Utilise detailed performance data to make informed decisions about third-party relationships.
Key features
Evaluation Tools
Assist third parties in evaluating their business practices and identifying areas for improvement.
Evidence Documentation
Enable third parties to provide evidence of conformance with desired practices.
Performance Measurement
Continuously monitor and measure third-party performance to ensure ongoing alignment.
Customised Reporting
Generate detailed, customisable reports to track third-party business practice progress and performance metrics.
Automated Alerts
Third parties receive automated alerts to close business practice gaps and capture performance results, enabling timely action.
User-Friendly Interface
Easy-to-navigate interface designed to simplify steps for third-party engagement.
Exceptional Support and Training
World-class user support and training at no additional cost, ensuring your team is always up to speed.
Primary Users
- Operational Managers: Monitor and maintain high standards of third-party performance
- Procurement Managers: Oversee third-party evaluation and performance with detailed reports.
- CX Leaders: Establish where third-party practices and performance are impacting on customer experience.
- Executives and Divisional Heads: Gain real-time insights into third-party performance and compliance across the organisation.
- Compliance Officers: Ensure third-party adherence to company policies and regulatory standards.
- Risk Management Teams: Identify and mitigate risks associated with third-party relationships.
User Experience
“We have been using Brilliance systems for our third parties for over 6 years now. They make a significant difference to our business. The granular, real-time reports which we can ‘slice and dice’ have been hugely valued – especially when it comes to regulatory reporting. Plus, the systems are so user friendly, making them super-easy to get our third parties to use them. Brilliance consistently meets our expectations and more. We are totally happy.” – Executive, Large Insurance
Pricing
License fees per user depend on the volume of users. A greater number of users leads to lower costs per user. Click download below to get an idea of pricing.
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Remember this
The Brilliance Third Party Raiser helps ensure that third parties adhere to desired business practices and meet performance standards. It enhances accountability, fosters strong partnerships, and mitigates risks, making it stands out as an optimal solution for effective third-party management. With its focus on evaluation, evidence documentation, and performance measurement, it is particularly useful in managing third-party impact on Customer Experience and Treating Customers Fairly.
