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Training and
coaching

Deliver exceptional customer
experiences based on latest
research, insights and practical
wisdom.

Training and Coaching for CX success

Private and public workshops. Individual or group coaching.

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Raising your Service Energy
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Measuring Customer Fairness
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Complaints Management
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Customer Success Outcomes
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Building Customer Trust
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Keynote speaking events

“Sam , thanks for imparting your passion. I enjoyed absorbing the vast knowledge and insight you have and bring at every moment during my time with you and will do it again and
again!”

Head of L&D, Regent

“For the entire project team and I, Samantha was much more than a consultant or subject matter expert! She was our coach, mentor, and above all a friend and role model.”

Executive, Guardrisk

“After the coaching sessions I had with Brilliance I was able to compile a workshop that we ran throughout the company.  Even my CEO complimented me Your coaching made all the
difference.  Thank you!”

Customer Champion, Africa Direct

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Raising your Service Energy
Liberate the energy in each person who impacts or interacts with customers.
Incredibly powerful programme to utterly transform the way you think about and serve your customers.
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Measuring Customer Fairness
Find out what to measure and how best to monitor the indicators of customer fairness.
Many companies don’t realise they are falling short on doing what’s best and fair for their customers.
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Complaints Management
Get a clear road map to extract the great value of your customer complaints.
Action plan to effectively manage complaints beyond excellent complaints handling.
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Customer Success Outcomes
To get better returns on CX investments, know what the most critical customer success outcomes are and deliver them.
“It is those who care the most for their customers who achieve the greatest success.”
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Building Customer Trust
Discover the critical trust factors that are key to competitive advantage.
See how the most successful companies have mastered the delicate balance of building customer trust.
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Keynote Speaking Events
Samantha Hillion-Burns is repeatedly rated as one of the top speakers at events.
International speaking events and conferences.

Role adaptive

Workshops, coaching and keynote addresses tailored for your industry or company.

Role adaptive

Content adapted to role or level: Entrepreneurs, Boards, Executives, Managers, or Front-lines.

Any size group

Presentations to groups up to 5000+; workshops for 10-20; and coaching sessions for 1-5 people.

International level

Samantha Hillion-Burns speaks at local and international customer conferences.