Outcomi has been used successfully in a South African financial for several years, providing a practical way to consolidate TCF metrics and produce structured MI reports without having the delay and costs of doing a major integration exercise with client’s internal databases and systems.
How a bank saved time in their TCF reporting
A South African bank needed a credible and speedy way to bring diverse metrics together across their organisation and report consistently on TCF performance for their Exco and Risk Committee.
The challenge
Relevant information existed across multiple systems, reports, desktops, and service providers of 20 business areas and 6 products within their organisation. Creating an organisation-wide view would have required a major systems project including integration and business-intelligence development. Plus, reliance on disconnected reports would still make regular monitoring difficult.
The Outcomi solution
The bank used Outcomi (which previously had a different name) to organise metrics by TCF outcome and business area, assign responsibility for updates, apply agreed thresholds and consolidate results into a consistent reporting view.
The result
Within four weeks, the bank had established a repeatable TCF monitoring process. Leaders could review consolidated monthly and quarterly MI, identify which outcomes required attention and drill down into the underlying metrics and business-area results – all on one platform.
Instead of manually collating results and rebuilding reports for every reporting cycle, the bank could produce consistent, current TCF MI at the click of a button. This saved the bank time month after month.