Our SaaS solutions facilitate cross-silo collaboration and holistic measurement essential for superior CX management. We also design bespoke CX systems according to your needs.
Driving stronger
customer trust
Empowering retention and loyalty through tailored software and consulting
Unlocking growth by solving key
CX and TCF challenges
Stronger customer trust drives business growth, in which operational excellence and
market conduct play pivotal roles. Brilliance helps you tackle key challenges with tailored
CX and TCF solutions, starting with four critical areas:
Maximising our clients’ potential to be brilliant for their customers
Join the 225+ companies trusting Brilliance
Solutions for management excellence in
CX and TCF
Our specialised, tailored software and consulting in CX and TCF deliver proven success. With a track record
of 100% customer retention year-on-year, we can help you achieve the same outstanding results.
Customer culture & measurement
CX Systems
TCF conduct and measurement
TCF Systems
Our TCF SaaS solutions build customer-centric cultures and monitor compliance. They seamlessly collate ideal evidence and management information on Treating Customers Fairly.
Experience management & projects
CX Consulting
Our CX Consulting achieves measurable results in service quality, complaint management, and customer retention. We design profitable, brand-aligned customer experiences.
Project management and reviews
TCF Consulting
Our TCF Consulting guides and project manages meaningful change and operational excellence to ensure compliance and the consistent delivery of fair customer outcomes.
CX Systems
Customer culture and measurement
Our SaaS solutions facilitate cross-silo collaboration and holistic measurement essential for superior CX management. We also design bespoke CX systems according to your needs.
TCF Systems
TCF conduct and measurement
Our TCF SaaS solutions build customer-centric cultures and monitor compliance. They seamlessly collate ideal evidence and management information on Treating Customers Fairly.
CX Consulting
Experience and projects
Our TCF SaaS solutions build customer-centric cultures and monitor compliance. They seamlessly collate ideal evidence and management information on Treating Customers Fairly.
TCF Consulting
Project management and reviews
Our TCF SaaS solutions build customer-centric cultures and monitor compliance. They seamlessly collate ideal evidence and management information on Treating Customers Fairly.
Testimonials
Samantha is so passionate about customers. She took our focus on customer outcomes to yet another level of awesomeness!!
Regent, Head of Training
Brilliance helped us align our customer projects to suit the needs of each business unit. This has been critical to our success and in getting us where we are today.
Alexander Forbes, Head of Special Projects
I am a big fan of the Brilliance systems we are using for our Treating Customers Fairly initiative – both the Culture Improvement and the Complaints Reporting tool.
Legal Hero, Chairwoman and Director
Brilliance is excellent. Samantha has great expertise in fair customer outcomes and complaints management, as well as extensive systems knowledge.
Alexander Forbes, Head of Special Projects
Sam’s patience, strength of character, perseverance and excellent communication skills have been indispensable to us.
Alexander Forbes, Head of Special Projects
You have made my life 100% better with the Customer Feedback Tool. It has significantly helped us with Complaints, Compliments… and more. This is an amazing system! Users are loving it!!!
Momentum Insure, Head of Customer Experience
Samantha and all Brilliance does for us has been nothing short of amazing. As always thank you for the speedy responses and amazing service!
Guardrisk, Head of Market Conduct
We have been trying to do this ourselves for more than two years. Now, after one session with Brilliance, I eventually ‘get it’!
Investment Solutions, Chief Investment Officer
Brilliance transformed our project from a ‘school concert’ to an international philharmonic orchestra. The difference is astounding.
Alexander Forbes, Head of Legal
While Samantha ran this project, we benefited from observing the way she interacted with stakeholders at all levels and kept us empowered, engaged and moving forward with our teams.
Guardrisk, Executive
Thank you for all the additional work you have done on this amazing system! PS: People LOVE it!!!!! Thank you.
Momentum Insure, Head of Customer Experience
Thanks for imparting your passion. I enjoyed absorbing the vast knowledge you have and the insights you bring to every moment during my time with you.
Regent, Team Leader
Testimonials
Samantha is so passionate about customers. She took our focus on customer outcomes to yet another level of awesomeness!!
Regent, Head of Training
Brilliance helped us align our customer projects to suit the needs of each business unit. This has been critical to our success and in getting us where we are today.
Alexander Forbes, Head of Special Projects
I am a big fan of the Brilliance systems we are using for our Treating Customers Fairly initiative – both the Culture Improvement and the Complaints Reporting tool.
Legal Hero, Chairwoman and Director
Brilliance is excellent. Samantha has great expertise in fair customer outcomes and complaints management, as well as extensive systems knowledge.
Alexander Forbes, Head of Special Projects
Sam’s patience, strength of character, perseverance and excellent communication skills have been indispensable to us.
Alexander Forbes, Head of Special Projects
You have made my life 100% better with the Customer Feedback Tool. It has significantly helped us with Complaints, Compliments… and more. This is an amazing system! Users are loving it!!!
Momentum Insure, Head of Customer Experience
Samantha and all Brilliance does for us has been nothing short of amazing. As always thank you for the speedy responses and amazing service!
Guardrisk, Head of Market Conduct
We have been trying to do this ourselves for more than two years. Now, after one session with Brilliance, I eventually ‘get it’!
Investment Solutions, Chief Investment Officer
Brilliance transformed our project from a ‘school concert’ to an international philharmonic orchestra. The difference is astounding.
Alexander Forbes, Head of Legal
While Samantha ran this project, we benefited from observing the way she interacted with stakeholders at all levels and kept us empowered, engaged and moving forward with our teams.
Guardrisk, Executive
Thank you for all the additional work you have done on this amazing system! PS: People LOVE it!!!!! Thank you.
Momentum Insure, Head of Customer Experience
Thanks for imparting your passion. I enjoyed absorbing the vast knowledge you have and the insights you bring to every moment during my time with you.
Regent, Team Leader
Specialised Software
for CX and TCF
Our solutions go beyond NPS, CSAT, and CES by holistically collating a wide range of customer metrics to ensure accurate insights for CX and/or TCF.
Our software actively monitors standards, policies, and processes, simplifying the management of cultural alignment and fostering a customer-centric culture.
Our systems for complaints, compliments, and business practice tracking enable streamlined, data-driven improvements that drive company success.
Software for CX and TCF
Our solutions go beyond NPS, CSAT, and CES by holistically collating a wide range of customer metrics to ensure accurate insights for CX and/or TCF.
Our software actively monitors standards, policies, and processes, simplifying the management of cultural alignment and fostering a customer-centric culture.
Our systems for complaints, compliments, and business practice tracking enable streamlined, data-driven improvements that drive company success.