Many companies conduct CX maturity assessments but fail to improve their maturity level. They’re hindered by generic results, unclear accountability, and little or no method of tracking improvement across the organisation. MaCXer overcomes these hurdles, transforming insights into actionable plans with deadlines and accountability, so your business can achieve consistent, measurable progress and results in CX.
Overcome the hurdles to CX maturity
Key features
Compelling benefits
Built for your success
Brilliance systems are custom-fitted to your business from day one. To save you time and effort, we do the custom setup for you, configuring our systems to fully suit your business structure and products.
Fully compliant with data protection regulations and POPIA, plus having and advanced cloud security and robust encryption, risks are well-mitigated and client data is strongly safeguarded.
Our SaaS scales smoothly for firms of all sizes — from five to over 5000 users. Designed to grow with your business, we maintain high performance and reliability as your needs expand.
Every product comes with thorough onboarding and rapid support. Our helpdesk resolves most issues in under an hour and always within 24 hours. Tailored training sessions are available on request.
Brilliance ensures seamless, reliable service with full maintenance, updates, and 100% office-hours uptime, backed by a decade of proven dependability. You focus on your business — we handle the rest
Designed for ease, our SaaS work independently without needing integration. They support data uploads and offer optional API development if proprietary integration is required.