Subscription Software

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Software-as-a-Service tailored and customised for you

One of the unique things about Brilliance subscription software is that we do all the configuration work on your behalf.  This way you hit the ground running and productively use the system the moment you get access.

Most SaaS solutions dump the configuration and customisation work on you, and charge to train you to do so.  That’s not our style.  Our approach ensures you get immediate value and get on with meeting your business need.

Our process management systems build customer trust

At Brilliance, we specialise in providing systems that enable managers to more effectively manage processes that enhance customer experience and build customer trust.  Our emphasis is on company behaviours (culture), measurement, and tracking for management reports:

  • CX Culture Solution
  • CX Measurement Collator
  • TCF Culture & Conduct
  • TCF Measurement Collator
  • Complaints Management System
  • Compliment Tracker
  • Third Party Management

CX, Customer Fairness and Third-Party Management solutions

At Brilliance, we understand that maintaining customer trust is a proactive, collaborative and ongoing commitment, not a one-time effort.

We have therefore created specialised solutions designed to enhance Customer Experience, ensure Customer Fairness (TCF), and streamline Third-Party management.

With significant experience and expertise in customer trust and loyalty, systems design and project management, we provide the following services:

  • Subscription software
  • Systems design and development
  • Project management
  • Customer consulting
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Book a demo.

The best way to see how we can meet your needs is to reach out  to us right now.

REQUEST DEMO
Customised for You
The Brilliance systems are tailored to fit your specific business needs. We automatically include this in the upfront set up of the system. From day one you are ready to go because we have aligned the system with your business model, products and servcies, and organisational structure.
Top Quality Support
With each product, we offer comprehensive onboarding assistance. Brilliance also provides speedy helpdesk support. We have an exceptional track record of resolving issues in under an hour on average and always within 24 hours. Additionally, we can arrange tailored training sessions upon request.
Reliable Uptime
Brilliance handles all updates and maintenance, ensuring uninterrupted service with 100% uptime during office hours. With a decade-long track record of consistent reliability, our systems are optimised for seamless operation, giving you peace of mind and the confidence to focus on your core business.
Compliant and Secure
Brilliance systems are fully compliant with data protection protocols and industry regulations, including POPIA, and feature robust security with encrypted data and advanced cloud protection. Our systems operate independently, requiring no integration with other tools or platforms.

Implementation Process

The easiest software-as-a-service

  • 01.

    We’ll set up for you

    Just send us the names of the people you want as users and your company structure, and we’ll handle the system setup for you.
  • 02.

    Personalised onboard

    Users are welcomed with personal emails with unique links to set up their system access passwords, plus an introductory note from you.
  • 03.

    You start using the system

    Once your password is set, you're ready to start using the system along, with our full support at all times. Enjoy!

Why use Brilliance systems?

Brilliance stands out by offering a blend of security, reliability, and simplicity tailored to the unique needs of financial services firms. Our built-in expertise in customer loyalty and operational efficiency provides a unique value proposition that can help financial firms enhance their service delivery, maintain trust, and manage costs effectively.

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