Consistent oversight across a complex cell-captive model
For over 10 years, an insurer has been using Trustiance to bring consistent Market Conduct assessment, evidence and reporting across its own operations and its cell captive network.
The challenge
The insurer needed to manage Market Conduct within its own operations while also overseeing cell owners and binder holders. Its accountability extended across a complex third-party structure that could no longer be managed effectively through spreadsheets.
The Trustiance solution
The insurer implemented two Trustiance environments. One supports its internal Market Conduct management, while the other provides a structured framework for assessing and overseeing implementation across its cell-captive operations.
Trustiance organises supporting evidence, provides information for FSCA reporting and gives management visibility across the different operations.
The result
The insurer has a more consistent and structured approach to Market Conduct across both its own business and its cell-captive network. Leaders can identify where cell owners or binder holders may require additional guidance, support or training. Continued use of two Trustiance environments since 2016 provides particularly strong evidence of sustained value.