One Market Conduct framework across six business units
Trustiance gives six semi-independent business units a common framework, local accountability and one consolidated view supporting Board and Risk Committee assurance.
The challenge
This Investment Management House needed a practical way to establish common Market Conduct expectations across six semi-independent business units without removing local responsibility. Business leaders also required clearer guidance on the practices and evidence needed to support fair customer outcomes.
The Trustiance solution
Each business unit received its own Trustiance Market Conduct tracker while operating within a common organisation-wide framework. Trustiance was supported by implementation guidance and training from Brilliance, creating a shared understanding of relevant practices and suitable evidence.
The result
The organisation established a common Market Conduct language and a structured approach across the diverse business units. Each unit retained ownership of its assessments and identified gaps, while central leaders gained a consolidated view. This provided more meaningful assurance to the Board and Risk Committee.