OUTCOMI | FAIR CUSTOMER OUTCOME MI SOFTWARE
THE MANAGEMENT CHALLENGE
Finding and collating the right metrics
Measuring fair outcomes is difficult for many firms
The FSCA’s outcomes-based TCF framework expects firms to demonstrate that they deliver fair customer outcomes. Yet the metrics needed to do this are often unclear or scattered across systems, spreadsheets, surveys, research and third parties.
Bring experience to the table
Brilliances helps firms determine what to measure, then Outcomi systematically gathers the relevant results and produces regular management information (MI) showing performance in the delivery of each fair customer outcome.
Outcomi helps leaders answer:
Which metrics best indicate fair
customer outcomes?
Where are results below threshold,
and why?
Are customer outcomes improving
over time?
Which metrics best indicate fair
customer outcomes?
Where are results below threshold,
and why?
Where are results below threshold, and why?
WHAT OUTCOMI GIVES YOU
Fair customer outcome MI for better decisions
Outcomi collates results of suitable Market Conduct metrics and fair customer outcome indicators and formats them, enabling leaders to see outcome delivery, trends, and issues where corrective action is necessary.
HOW OUTCOMI WORKS
Steps to monitoring Market Conduct and fair outcomes
Outcomi combines Brilliance’s Market Conduct measurement expertise with software preconfigured around your agreed metrics, reporting cycles, COFI themes and TCF outcomes.
Not sure whether Outcomi is the right fit?
Start with the outcome measurement consultation
You’ll get a framework that remains useful even if you choose another reporting tool.
PACKAGES AND PRICING
Start with consultation. Add Outcomi if it fits.
Measurement Consultation
A practical, credible measurement framework your firm
Suitable for
Financial services firms needing expert guidance to identify the right metrics and indicators for monitoring Market Conduct and fair customer outcome delivery across their organisation and relevant third parties – whether or not they intend to subscribe to Outcomi.
Includes
- An experience-based, tailored set of fair-outcome metrics
- Metrics selected, adapted or added for your business
- Metrics and indicators grouped into meaningful themes
- Agreed definitions, likely sources and update frequencies
- A measurement framework you can use with Outcomi or another reporting solution
Outcomi Customised for you
A pre-configured outcome-monitoring and MI solution
Suitable for
Firms that want Brilliance’s measurement guidance plus a focused system that gathers results and produces monthly or quarterly Market Conduct MI showing the firm’s performance in its delivery of fair customer outcomes.
Includes
- The conduct measurement consultation PLUS
- Outcomi preconfigured to your agreed metrics and themes
- Manual result capture and structured uploads
- Metric ownership, update cycles and automated reminders
- Management explanations for sub-par performance
- Exceptions, trends and movement over time
- RAG heat maps where thresholds have been set
APIs are optional – not a prerequisite
Use the right input method for each metric
Outcomi works with direct human capture making it suitable where a system-source cannot be connected or where the cost, time or priority does not justify an API.
Where integration is feasible, scoped APIs can bring selected results from existing systems or databases into Outcomi.
Custom development with SaaS
One of the unique differentiators of Brilliance software is the combination of all the benefits of software-as-a-service along with the all the advantages of custom development.
When clients have an important business requirement they wish to add to their Outcomi, Brilliance can scope, design and develop additional highly-tailored features.
Built for your success
Brilliance systems are custom-fitted to your business from day one. To save you time and effort, we do the custom setup for you, configuring our systems to fully suit your business structure and products.
Brilliance applies data-protection controls aligned with POPIA, together with advanced cloud security and robust encryption to mitigate risk and safeguard client data.
Our SaaS scales smoothly for firms of all sizes — from five to over 5000 users. Designed to grow with your business, we maintain high performance and reliability as your needs expand.
Every product comes with thorough onboarding and rapid support. Our helpdesk resolves most issues in under an hour and always within 24 hours. Tailored training sessions are available on request.
Brilliance ensures seamless, reliable service with full maintenance, updates, and 99.9% office-hours uptime, backed by a decade of proven dependability. You focus on your business — we handle the rest
Designed for ease, our SaaS work independently without needing integration. They support data uploads and offer optional API development if proprietary integration is required.
Know how well fair customer outcomes are being delivered
Outcomi gathers Market Conduct and TCF metric results and turns them into decision-ready management information – saving time and showing leaders where action is needed.