Case studies showing how firms are using Trustiance
From manual chasing to accountable Market Conduct progress
A tailored Trustiance implementation replaced spreadsheets and continual chasing across eight product lines, reducing administration while strengthening accountability and leadership visibility.
The challenge
The insurer needed to manage Market Conduct within its own operations while also overseeing cell owners and binder holders. Its accountability extended across a complex third-party structure that could no longer be managed effectively through spreadsheets.
The Trustiance solution
The insurer implemented two Trustiance environments. One supports its internal Market Conduct management, while the other provides a structured framework for assessing and overseeing implementation across its cell-captive operations.
Trustiance organises supporting evidence, provides information for FSCA reporting and gives management visibility across the different operations.
The result
The insurer has a more consistent and structured approach to Market Conduct across both its own business and its cell-captive network. Leaders can identify where cell owners or binder holders may require additional guidance, support or training. Continued use of two Trustiance environments since 2016 provides particularly strong evidence of sustained value.
Consistent oversight across complex cell-captive model
For over 10 years, an insurer has been using Trustiance to bring consistent Market Conduct assessment, evidence and reporting across its own operations and its cell captive network.
The challenge
The insurer needed to manage Market Conduct within its own operations while also overseeing cell owners and binder holders. Its accountability extended across a complex third-party structure that could no longer be managed effectively through spreadsheets.
The Trustiance solution
The insurer implemented two Trustiance environments. One supports its internal Market Conduct management, while the other provides a structured framework for assessing and overseeing implementation across its cell-captive operations.
Trustiance organises supporting evidence, provides information for FSCA reporting and gives management visibility across the different operations.
The result
The insurer has a more consistent and structured approach to Market Conduct across both its own business and its cell-captive network. Leaders can identify where cell owners or binder holders may require additional guidance, support or training. Continued use of two Trustiance environments since 2016 provides particularly strong evidence of sustained value.
One Market Conduct framework across six business units
Trustiance gives six semi-independent business units a common framework, local accountability and one consolidated view supporting Board and Risk Committee assurance.
The challenge
This Investment Management House needed a practical way to establish common Market Conduct expectations across six semi-independent business units without removing local responsibility. Business leaders also required clearer guidance on the practices and evidence needed to support fair customer outcomes.
The Trustiance solution
Each business unit received its own Trustiance Market Conduct tracker while operating within a common organisation-wide framework. Trustiance was supported by implementation guidance and training from Brilliance, creating a shared understanding of relevant practices and suitable evidence.
The result
The organisation established a common Market Conduct language and a structured approach across the diverse business units. Each unit retained ownership of its assessments and identified gaps, while central leaders gained a consolidated view. This provided more meaningful assurance to the Board and Risk Committee.