Customised for You
Brilliance systems are custom-fitted to your business from day one. To save you time and effort, we do the custom setup for you, configuring our systems to fully suit your business structure and products.
Subscription
Software
Simple, powerful Software-as-a-Service solutions that enable more effective customer success, including CX, complaint management, and TCF – all designed to drive profitable growth through customer retention and loyalty.
Subscription
Software
Simple, powerful Software-as-a-Service solutions that enable more effective customer success, including CX, complaint management, and TCF – all designed to drive profitable growth through customer retention and loyalty.
225+
Client companies
99.9%
System uptime
12+
Years providing SaaS
49 000+
Business cases
Tailored software for CX, TCF, and more
CX software
CX management
Ask yourself: How well are you managing CX? And what are you doing about it? Our suite of CX solutions enable accurate, timely answers to those questions
TCF software
TCF management
Every financial services firm needs clear insights into their TCF performance and areas for improvement. Our TCF solutions make this possible.
Progress tools
Progress management
Our software empowers businesses to better manage and achieve results by tracking and measuring key processes, performance, and outcomes.
CX management software
We understand that effective customer management is crucial for long-term loyalty and advocacy. Our software suite helps businesses transform CX into a competitive advantage by streamlining operations, identifying improvement areas, and empowering teams with actionable insights. With our systems, you’ll gain a clear view of what’s working, what isn’t, and how to align your internal practices with the CX standards that matter most to your customers.
Our approach focuses on simplicity and impact, so whether you’re strengthening retention, encouraging advocacy, or improving customer journeys, our tools provide the foundation you need. Built from decades of CX experience, each solution makes it easy to measure, track, and enhance the areas most critical to sustainable growth. We provide the right tools to turn CX intentions into measurable results.
TCF management software
Leaders in financial services understand the need to proactively prevent poor outcomes for any customer. To this end, our TCF Management Software strongly builds customer trust by embedding TCF-aligned practices and robust measurement across every part of your organisation. Our suite provides tools to track compliance, measure TCF delivery, and manage fairness proactively—from fostering a culture of TCF to monitoring third-party standards and performance.
With our TCF solutions, you gain monthly insights into conduct and accountability, helping meet regulatory requirements and uphold your own high standards. These systems highlight areas for improvement and empower your team to deliver fair and good outcomes. Designed based on decades of experience in customer-centric practices, our software ensures that TCF principles drive meaningful differentiation in your business.
Progress Management Software
Our two versatile solutions empower organisations to set, monitor, and achieve standards across any business area—whether it’s operations, marketing, sales, compliance, or more.
One solution focuses on gap closure, enabling company-wide assessments, gap identification, and progress tracking across divisions. This ensures each team follows the required practices, supporting consistent improvement and operational alignment.
The other provides customised metrics and Red, Amber, Green (RAG) indicators, giving clear visibility into performance against defined goals. Leaders gain insights to monitor risks, adjust priorities, and make data-driven decisions for strategic success.
Adaptable to any framework and standards your business wishes to uphold, our Progress Software suite drives focus, transparency, and operational excellence across the organisation and its partners.
CX software
Effective customer management drives loyalty and advocacy. Our software suite transforms CX into a competitive advantage by streamlining operations, identifying key improvements, and providing actionable insights. With our tools, you’ll see what’s working, what isn’t, and align practices with the CX standards your customers value.
Built from decades of CX experience, each solution makes it easy to measure, track, and enhance the areas most critical to sustainable growth. We provide the right tools to turn CX intentions into measurable results.
TCF software
Our TCF Management Software strongly builds customer trust by embedding TCF-aligned practices and metrics across your business.
With tools for tracking compliance, measuring TCF delivery, and monitoring third-party standards, our suite ensures proactive management of fairness and accountability.
Gain monthly insights into conduct and compliance, helping you meet regulatory standards and deliver fair outcomes. Designed with decades of customer-centric experience, our software makes TCF a differentiator for your business.
Progress Tools
Empower your organisation to set, track, and achieve standards across operations, marketing, sales, compliance, and more.
One solution targets gap closure, enabling assessments and tracking to ensure teams align with key practices.
The other offers custom metrics and RAG indicators, giving visibility into performance, helping leaders make strategic, data-driven decisions.
Adaptable to any framework, Progress tools support focus, transparency, and excellence organisation-wide.
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SaaS user testimonials
You have made my life 100% better with the Customer Feedback System. It has significantly helped us with Complaints, Compliments… and more. This is an amazing system! Users are loving it!!!
Head: Customer Care, Momentum Insurance
I am a big fan of the Brilliance systems we are using for our Treating Customers Fairly initiative – both the Culture Improvement and the Complaints Reporting tool.
Chairwoman & Director, Legal Hero
We have seen a phenomenal, unexpected positive impact on employee engagement and customer retention since we started using the Brilliance Compliments Tracker
Head of Customer Experience, Mobalyz
Brilliance’s expertise in fair customer outcomes and complaints management, as well as extensive systems knowledge is excellent.
Head of Special Projects, Alex Forbes
The TCF|Conduct Improvement System is brilliant. We’re very happy with it and delighted to know Brilliance offers more.
Compliance Officer, Ithala Bank
Thank you for all the additional work you have done on this amazing system! PS: People LOVE it!!!!! Thank you.
Head: Customer Care, Momentum Insurance
Testimonials
You have made my life 100% better with the Customer Feedback System. It has significantly helped us with Complaints, Compliments… and more. This is an amazing system! Users are loving it!!!
Head: Customer Care, Momentum Insurance
I am a big fan of the Brilliance systems we are using for our Treating Customers Fairly initiative – both the Culture Improvement and the Complaints Reporting tool.
Chairwoman & Director, Legal Hero
We have seen a phenomenal, unexpected positive impact on employee engagement and customer retention since we started using the Brilliance Compliments Tracker
Head of Customer Experience, Mobalyz
Brilliance’s expertise in fair customer outcomes and complaints management, as well as extensive systems knowledge is excellent.
Head of Special Projects, Alex Forbes
The TCF|Conduct Improvement System is brilliant. We’re very happy with it and delighted to know Brilliance offers more.
Compliance Officer, Ithala Bank
Thank you for all the additional work you have done on this amazing system! PS: People LOVE it!!!!! Thank you.
Head: Customer Care, Momentum Insurance
Built for your success
Customised for You
Compliant and Secure
Compliant and Secure
Fully compliant with data protection regulations and POPIA, plus having and advanced cloud security and robust encryption, risks are well mitigated and client data is strongly safeguarded.
Fully Scalable
Fully Scalable
Our SaaS scales smoothly for firms of all sizes — from five to over 5000 users. Designed to grow with your business, we maintain high performance and reliability as your needs expand.
Top Quality Support
Top Quality Support
Every product comes with thorough onboarding and rapid support. Our helpdesk resolves most issues in under an hour and always within 24 hours. Tailored training sessions are available on request.
Reliable Uptime
Reliable Uptime
Brilliance ensures seamless, reliable service with full maintenance, updates, and 100% office-hours uptime, backed by a decade of proven dependability. You focus on your business — we handle the rest.
Integration Options
Integration Options
Designed for ease, our SaaS work independently without needing integration. They support data uploads and offer optional API development if proprietary integration is required.
Customised for You
Customised for You
Brilliance systems are custom-fitted to your business from day one. To save you time and effort, we do the custom setup for you, configuring our systems to fully suit your business structure and products.
Compliant and Secure
Compliant and Secure
Fully compliant with data protection regulations and POPIA, plus having and advanced cloud security and robust encryption, risks are well mitigated and client data is strongly safeguarded.
Fully Scalable
Fully Scalable
Our SaaS scales smoothly for firms of all sizes — from five to over 5000 users. Designed to grow with your business, we maintain high performance and reliability as your needs expand.
Top Quality Support
Top Quality Support
Every product comes with thorough onboarding and rapid support. Our helpdesk resolves most issues in under an hour and always within 24 hours. Tailored training sessions are available on request.
Reliable Uptime
Reliable Uptime
Brilliance ensures seamless, reliable service with full maintenance, updates, and 100% office-hours uptime, backed by a decade of proven dependability. You focus on your business — we handle the rest.
Integration Options
Integration Options
Designed for ease, our SaaS work independently without needing integration. They support data uploads and offer optional API development if proprietary integration is required.