TRUSTIANCE | MARKET CONDUCT PRACTICE MANAGEMENT SOFTWARE
THE MANAGEMENT CHALLENGE
Manage the policy-to-practice gap
Market Conduct must be owned across the business
It is impossible to embed TCF and manage Market Conduct effectively without active ownership from leaders across products and functions. They need a structured way to identify gaps, establish accountability and monitor closure.
Turn identified gaps into accountable progress
Trustiance brings this work into one structured management process. It helps business areas assess required practices, ensure appropriate evidence, assign responsibility and track progress, while giving leaders a clearer organisation-wide view.
Trustiance helps leaders answer:
Which required Market Conduct practices are fully in place?
Where are the important
gaps?
What evidence supports each business practice?
Who is responsible for
improvement?
Are agreed actions
progressing?
What can we reliably report to Exco, the Board and the FSCA?
WHAT TRUSTIANCE GIVES YOU
Demonstrable progress in Market Conduct management
Trustiance replaces scattered assessments, document folders and follow-up spreadsheets with one structured process for assessing implementation, organising evidence, closing identified gaps and reporting progress across the organisation.
HOW TRUSTIANCE WORKS
A structured process to manage Market Conduct
Trustiance turns Market Conduct expectations and fairness principles into a practical process that’s easy for people across the business to understand, apply and evidence.
PACKAGES AND PRICING
Choose the Trustiance that fits your needs
Trustiance Standard
Core assessment, evidence and gap management
Suitable for
Firms that need a centralised structured way to manage distributed ownership of Market Conduct practices. Assess implementation, organise evidence, assign responsibility for identified gaps and report the recorded position.
Includes
- Guided Market Conduct and TCF practice self-assessments
- Customised rating terminology that suits your environment
- Practical recommendations of suitable evidence documents
- Supporting evidence repository
- Responsibility and target closure dates for identified gaps
- Automated gap-closure reminders
- Conduct Practice Scores
- Standard reporting across configured business areas
- Role-based access and configuration
- Optional weighting of Market Conduct themes
- Management reports
Trustiance Advanced
Detailed action management and graphic reporting
Suitable for
Firms that need a centralised structured way to manage distributed ownership of Market Conduct practices. Assess implementation, organise evidence, assign responsibility for identified gaps and report the recorded position.
Includes
- Everything in Trustiance Standard
PLUS
- Multiple supporting actions for each identified gap
- A separate owner and due date for every supporting action
- Action deadlines managed within the overall gap deadline
- Automated action reminders
- Records of improvement action decisions and implementation
- Optional weightings of specific conduct practices
- Rating variance reporting
- Missed-deadline reporting
- Graphic dashboard and management reports
Built for your success
Brilliance systems are custom-fitted to your business from day one. To save you time and effort, we do the custom setup for you, configuring our systems to fully suit your business structure and products.
Brilliance applies data-protection controls aligned with POPIA, together with advanced cloud security and robust encryption to mitigate risk and safeguard client data.
Our SaaS scales smoothly for firms of all sizes — from five to over 5000 users. Designed to grow with your business, we maintain high performance and reliability as your needs expand.
Every product comes with thorough onboarding and rapid support. Our helpdesk resolves most issues in under an hour and always within 24 hours. Tailored training sessions are available on request.
Brilliance ensures seamless, reliable service with full maintenance, updates, and 99.9% office-hours uptime, backed by a decade of proven dependability. You focus on your business — we handle the rest
Designed for ease, our SaaS work independently without needing integration. They support data uploads and offer optional API development if proprietary integration is required.
Visible progress. Clear accountability.
Trustiance brings Market Conduct and TCF practice assessments, supporting evidence, gap closure and reporting into one structured process across your business. Explore the core functionality, available packages and optional capabilities.